Job Description
To apply, you must visit: https://firstfederalbankemployment.exacthire.com/Panama_City,_FL?jobs=[]
Position: Financial Center Specialist II
Department: Panama City Consumer Sales
Location(s): Panama City
If multiple locations
shown above, the position may be filled from any listed location. If no
location is shown above, the position may be filled from any location.
Full-Time
Duties
and Responsibilities:
• Open accounts, process consumer loans
& refer customers to other appropriate staff when needed.
• Capture customer life events, pains,
dreams and goals while continually updating customer profiles as new
information in learned.
• Follow-up with new and existing
customers and proactively manage customer relationships.
• Be prepared before calling or meeting
with a customer utilizing tools provided.
• Conduct a minimum number of outreach
calls assigned by manager.
• Speak to small or large groups whether
inside or outside the organization.
• Duties may vary due to location and
this list may not be all inclusive.
• Market/sell bank products and
services.
• Stay informed of business practices,
trends, and information affecting industries, remain mindful of competition and
aware of current strategies and tactics in the marketplace.
• Make recommendations for improvements
in products and services.
• Develop and nurture positive
relationships with internal and external customers, building mutual trust and
respect while acting with the customer in mind.
• Organize resources (people, material,
support) to get things done; arranges information and files in a useful manner.
• Determine what will benefit or delay
accomplishing a goal.
• Redirect customers to other service
areas to eliminate delays, increase service level and customer service
experience for all customers.
• Provide support to NW region offices.
• Provides the best service to our
customers with innovative and creative solutions.
Job Requirements:
• High School Diploma, preferred
certification or higher secondary degree in a similar or related field of study
• Previous customer service experience
• Extended hours sitting and performing
computer tasks may be required
• Desire and passion to keep growing
personally and professionally.
• Attention to detail and uses time
effectively and efficiently.
• Enjoys working hard; is action
oriented with a positive and innovative attitude.
• Possesses the willingness and ability
to embrace change.
• Picks up on technical things quickly
and can learn new skills and knowledge.
• Cool under pressure; can handle high
levels of stress and possesses the ability to not show frustration.
• Ability to orchestrate multiple
activities at once and can cope with change and shift gears easily.
• Strong communication skills.
• Standard working knowledge of computer
equipment including PC with multiple screens, multiple non-integrated banking
systems, fax, internet, phone, scanning, copying and Microsoft® applications
including word, excel, power point, outlook and accessories.
• Once employed, must be able to obtain
an NMLS # with First Federal Bank (FFB) assistance and maintain their NMLS # in
an active status for the duration of employment with FFB
Bilingual candidates encouraged to apply.
To apply, you must visit: https://firstfederalbankemployment.exacthire.com/Panama_City,_FL?jobs=[]
Type: Full-time
Expires: 04/30/2025
About
First Federal Bank
First Federal has been committed to both exceptional service and value. Today, we are a community-based mutual bank that serves over 70,000 customers from 25 community banking branches, mortgage lending offices in Florida, the Southeast and Midwest, and SBA and USDA lending offices in the Southeast. Because we are a mutual bank, we are owned by our customers and not stockholders, which allows us to truly focus on our customers’ needs.
Built on conservative yet progressive principles, over the past 5 years, First Federal has increased its business lines to include a mortgage processing company, wholesale lending, specialty commercial financing, warehouse lending, consumer direct lending, and a manufactured housing lending division. This diversity allows First Federal to serve more people and businesses across the Southeast.