Job Description
We’re actively seeking a Customer Service Representative to join our vibrant event marketing team! This entry-level position offers the perfect opportunity for someone eager to thrive in a fast-paced environment, support exciting event campaigns, and make a positive impact on customer experiences.
Key Responsibilities:
- Respond to Customer Inquiries: Provide professional, prompt, and friendly responses to customer questions regarding events, promotions, and products, ensuring customer satisfaction.
- Event Support: Share accurate and engaging information about upcoming events, campaigns, and promotions to encourage customer participation and involvement.
- Troubleshoot Issues: Address and efficiently resolve customer concerns related to events, promotions, and products, maintaining high service standards.
- Maintain Accurate Records: Document customer interactions, ensuring data accuracy and contributing to the improvement of overall customer experiences.
- Collaborate with Teams: Work closely with marketing and event teams to ensure seamless customer support throughout campaigns and promotions.
- Uphold Standards: Adhere to company guidelines to maintain consistent, high-quality communication and service during all customer interactions.
Qualifications:
- Exceptional Communication Skills: Strong verbal and written communication abilities to effectively engage with customers and team members.
- Customer-Focused Mindset: Proactive and solution-oriented approach to addressing customer needs and resolving issues.
- Multitasking Ability: Excellent organizational skills with the ability to handle multiple tasks in a fast-paced, event-driven environment.
- Education Requirements: High school diploma or equivalent required. Certifications in customer service, marketing, or event planning are a bonus.
What We Offer:
- Competitive Salary with Bonuses: Enjoy a competitive base salary along with performance-based bonuses and incentives.
- Career Advancement Opportunities: Access professional development programs and clear pathways for career growth within our expanding firm.
- Team-Oriented Culture: Join a supportive, collaborative work environment that values your contributions and promotes personal growth.
- Dynamic Work Environment: Be part of an exciting, fast-paced industry where no two days are the same!
Type: Full-time
Pay: $35,000.00 to $55,000.00 per YEAR