Job Description
PMC Mission and Values
Our Mission is excellence in healthcare services and the promotion of wellness in our community.
Our Guiding Values are: Integrity, Dignity, Professionalism, Teamwork and Quality.
Position Summary
The Patient Account Liaison is responsible for managing patient, financial interactions, including processing incoming payments, managing a call list, assisting with Medicaid applications, handling collections, previewing statements, setting up payment plans, and administering the financial assistance program. This role requires excellent communication skills, a thorough understanding of the billing process, and the ability to provide compassionate service to patients experiencing financial difficulties.
Responsibilities
Incoming Patient Payments
- Accurately process incoming patient payments through various channels (in-person, mail, online).
- Ensure payments are posted to the correct patient accounts in a timely manner.
- Reconcile payment records with patient accounts.
Phone Call List
- Maintain and manage an active phone call list for patient follow-ups regarding outstanding balances and payment inquiries.
- Conduct outbound calls to patients to remind them of upcoming payments, discuss payment plans and address any billing questions.
Medicaid Applications
- Assist patients with the completion and submission of Medicaid applications.
- Verify eligibility and follow-up on the status of Medicaid applications.
- Work closely with the Medicaid representatives to resolve any issue or discrepancies.
Collections
- Implement and manage the collections process for overdue accounts.
- Communicate with patients regarding past due balances and work towards resolving outstanding debts.
- Collaborate with collection agencies when necessary to recover unpaid balances.
Statement Review
- Review and verify patient statements for accuracy before distribution.
- Ensure all charges, payments, and adjustments are correctly reflected.
- Address any discrepancies or issues found during the statement review process.
Payment Plans
- Develop and propose payment plan options for patients with outstanding balances.
- Monitor and manage active payment plans, ensuring timely payments and adjustments as needed.
- Communicate with patients to modify plans based on their financial situations.
Financial Assistance Program
- Evaluate patient eligibility for financial assistance programs.
- Guide patients through the application process for financial aid.
- Maintain records and financial assistance provided and report on program effectiveness.
Reports To: Business Office Man
Supervises: None
Qualifications
Education
High School diploma or equivalent required, associate degree in healthcare administration, business or related field preferred.
Experience
Minimum of 2 years' experience in medical billing, patient accounts or related field.
Skills
- Proficiency in medical billing software and electronic health records (EHR) systems.
- Strong understanding of Medicaid and other insurance programs.
- Excellent communication and interpersonal skills.
- Attention to detail and strong organizational skills.
- Ability to handle sensitive information with discretion and confidentiality.
- Problem-solving skills and the ability to work independently.
Working Conditions
This position is typically performed in an office setting within a healthcare facility. Regular interactions with patients via phone and in-person.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer. Ability to lift 15 pounds occasionally.
Employment Requirements
- Must be able to pass a State of Alaska Background Check
- Must be able to pass a drug screen (including Marijuana).
Type: Full-time
Expires: 12/31/2024
About
Petersburg Medical Center
Petersburg Medical Center is a 27-bed hospital, 15 long term care and 12 acute care beds with an Outpatient Clinic, ER, Rehab, Home Health, Lab and Imaging departments.
Located in beautiful Southeast Alaska, in the town of Petersburg, is an opportunity for you to come and enjoy! The town of 3000 boasts the serene beauty of a small town founded by Norwegian-American fisherman in the late 1800’s with vast mountains and ocean right outside your window.