At
PS Seasoning, our craft is flavor. A four-generation strong company, we believe
that the best recipes are passed down from one generation to the next. From the
award-winning food products we make to the customers we serve, our commitment
to excellence is the foundation of everything we do.
Just
like the recipes we create, our team is only successful with a foundation of
key ingredients: Customer Focus,
Development, Family, Integrity, Teamwork and Excellence. Since our inception in
1986, we’ve cultivated a culture of support, togetherness, respect, loyalty and
family values. When you join the PS team, you’re part of a family and part of
our recipe for success.
Position Summary:
This position
requires a self-driven, well organized Customer Service Representative who can
exercise decision making skills, follow-through on key customer communication
& reporting, follow ups, new product support and other tactical matters.
Excellent verbal and written communication skills are required. This position reports to the Customer
Experience Manager. This position supports the company with the
responsibilities that are included below.
What you’ll do:
·
Serves as a key point of contact for a wide
variety of customer contacts and provides back up support for other members of
the Customer Service team.
·
Works closely with a group of Outside Sales Reps
to service accounts by answering incoming calls and emails as well as making
outbound phone calls when needed.
·
Responsible for entering all sales orders in the
dedicated Sales territory.
·
Works closely with Accounting team members to
troubleshoot complex or escalated billing, deduction, and collection issues.
Supports the Accounts Receivable teams in resolving discrepancies and
escalating collection of past-due invoices as needed.
·
Communicates regular (Monthly, Quarterly, and
Annually) pricing updates to all key customers as needed in order to
successfully and accurately update all company pricing and billing
changes.
·
Maintains a robust working knowledge of key
products to answer questions, troubleshoot customer issues, and upsell products
and services.
·
Portrays a positive and professional image of
the company and self when interacting with customers and colleagues.
·
Complies with corporate/plant safety standards
and with applicable regulatory requirements while following the company’s Good
Manufacturing Practices.
·
Other duties as assigned.
What we’re looking for:
·
High School Diploma
·
Associates Degree preferred
·
3-5 years’ Experience in Sales or Customer
Service
·
Food manufacturing background is a plus
·
Strong organizational and analytical skills with
the ability to prioritize projects and adapt to changing deadlines
·
Proficiency using Microsoft Office Tools
including Excel and Word
·
Demonstrated sense of urgency, flexibility, and
ability to multi-task
·
Results driven and understands the link between
action and results
·
Must be able to multitask and handle fast paced
sales and customer service work environment
·
Prior successful customer relations experienced
is required
·
Must be customer driven with a positive
attitude, show accountability and professionalism
·
Data entry skills with accuracy and speed
·
Excellent verbal and written communication
skills
·
Ability to effectively communicate and interact
when working with cross-functional teams
·
Ability to take initiative and work
independently
·
This position is mostly sedentary however some
tasks may require lifting, bending, or standing
At PS Seasoning, our craft is flavor. As a leading provider of specialty seasonings, sauces,
and ingredients, we are passionate about creating exceptional flavor profiles and experiences.
From the award-winning food products we make to the customers we serve, our commitment
to excellence is the foundation of everything we do.
A three-generation strong company, joining our family means being part of something bigger,
where you’ll have the opportunity to impact products that are served in millions of homes
each year. We hope you’ll be part of our recipe for success.