Service Technician- PRO SMOKER

Forge your career with the industry’s leading provider of industrial smokehouses. With over 100 years of combined expertise and innovation in the field, Pro Smoker creates the most trusted commercial smokehouses on the market from our facility in Iron Ridge, WI.

Pairing state-of-the-art technology with quality craftsmanship and unmatched customer service, Pro Smoker’s American-made industrial smokehouses are second to none. When you join the Pro Smoker team, you’re part of an award-winning team with a profound impact on the worldwide meat and protein industry.

Pro Smoker Named Top 2021 Poultry and Meat Processing Solution Provider by Food & Bech Tech Review

Position Summary:

As a Pro Smoker Service Technician, you’ll be responsible for providing quality service and support to Pro Smoker customers through service installation, startup, repairs and maintenance of equipment. The right candidate will deliver a superior customer service experience and develop and maintain relationships with both internal and external customers.

What you’ll do:

• Create reports of the customers they serviced that day
• Manage day to day customer service needs
• Outside service schedule planning
• Manage service projects including component and shipping needs
• Follow all the company's procedures
• Complete all in house equipment electrical panel build up, installation and testing
• Develop work instructions for upgrades and repairs
• Program PLC and Smoker house controls
• Perform scheduled preventive maintenance plans for customers
• Manage all on-site installation, maintenance, repairs, and testing tasks to ensure proper documentation of all related processes.
• Conduct new smoker start-up and demonstrate how to use the equipment
• Troubleshoot any problems the customers are having via on site, phone and email
• Help create and update trouble shoot manuals
• Meet all the appointments in each day (Overnight travel may be required)
• Respond quickly to customer problems
• Advise customers on the equipment needs
• Make equipment upsell recommendations to customers
• Collaborate with the technical team and share information across the organization to build positive relationships with clients and coworkers.

What we’re looking for:

• High school diploma or GED equivalent
• Good Driving record
• Ability to lift to 55 pounds
• Ability to stand on your feet up to 8 hours a day
• Ability to use ladders
• Amazing problem-solving skills both electrical and mechanical
• Superb customer service, communication, and self-management skills
• A technical degree is preferable
• Ability to diagnose problems with equipment
• Have a strong attention to detail
• Ability to read wire schematic
• Great mechanical aptitude
• Experience with PLC / Computer controls

Benefits of Working at Pro Smoker / PS Seasoning

When you join the Pro family, you’ll receive: Competitive Pay • Health, Dental, Vision & Life Insurance • 401K with Company Match • Paid holidays & vacation • On-Site fitness room • 50% Off Employee Discount • Employee Appreciation Events

*Pro Smoker is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.